Air waybill, commercial invoices, and certificates of origin
Each airline has its own policies. It is important to consult the specifications of each airline
The dimensions of the cargo are measured, multiplied together, and the result is divided by 6000 to obtain the weight/volume.
The freight forwarder is responsible for providing the labels. The airline is not obligated to handle the labeling.
Yes, the agency must be present to supervise the unloading of cargo at the terminals designated by BESANA.
The responsibility for reviewing the cuts of the air waybill is on the freight agency. The airline may offer assistance, but it is not their obligation.
CAO refers to cargo airplanes that transport only freight. PAX refers to passenger aircraft that carry both passengers and cargo.
If the cargo is destined for San José, Costa Rica, and uses waybills with prefix 057 or 074 from AFKLM, you can check the status at this link: https://www.afklcargo.com/mycargo/shipment For other prefixes, please contact our team at: [email protected]. If the cargo is traveling to Panama, please consult the PACT Terminal directly at phone: +057 238-1600 or email: [email protected].
: Please contact our Customer Service department directly at phone +506 2442-4263 or email: [email protected]
The transit time depends on the destination, the airline, the itinerary, and possible delays in connections. For more information, please contact: [email protected].
The validity of a quote depends on the airline, the destination, the season, and the type of shipment. For more details, please contact us at: [email protected].
Departure days vary based on the origin of the cargo, the airline, the destination, interlining, and the season. For specific information, please write to: [email protected].
Information regarding your cargo delivery can be found in your reservation confirmation.